Terms & Conditions

1. Introduction

Welcome to SmaLuxury. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before making any purchase.

2. Product Information

We make every effort to display our products accurately. However, actual colors, materials, or details may vary slightly due to screen settings or manufacturing differences. If you have any questions, please contact us before ordering.

3. Order Process

• All orders placed on SmaLuxury are subject to availability and confirmation of the order price.
• We reserve the right to refuse or cancel any order for any reason at our discretion.

4. Payment Method

• Cash on Delivery (COD) is available for all orders across Morocco.
• Payment must be made in full upon delivery to the courier service. No credit or partial payments are accepted.

5. Shipping & Delivery

• We offer delivery services across Morocco. Delivery times vary depending

on your location but typically range between 2 to 7 business days.

Shipping fees will be clearly communicated during the checkout process.

We are not responsible for any delays caused by the courier service or external factors such as weather, strikes, or regional restrictions.

6. Returns & Exchanges

• If you are not satisfied with your purchase, you may request a return or exchange within 7 days of receiving the item.
• Products must be returned in their original condition, unused, and with all packaging intact.
• Return shipping fees are the responsibility of the customer unless the product is defective or incorrect.
• Once we receive the returned item, we will process your refund or exchange.

7. Cancellation of Orders

• Orders can be canceled before they are dispatched by contacting our customer service team.
• If an order is canceled after dispatch, the customer is responsible for any shipping fees incurred.

8. Privacy Policy

We take your privacy seriously. All personal information collected during the purchase process will be kept confidential and used only for order fulfillment and communication purposes.

9. Limitation of Liability

SmaLuxury is not liable for any damages or losses incurred from the use of our products beyond the purchase price of the item. Our liability is limited to the cost of the item purchased.

10. Changes to Terms

We reserve the right to update or modify these terms at any time without prior notice. It is the customer's responsibility to review these terms periodically for any changes.

11. Contact Information

For any questions or concerns regarding your order, please contact us.